The Quality Collective

The Quality Collective

Creating a Virtual ‘All-Teach, All-Learn’ Environment for Rural Hospital Quality Improvement

The Telligen Hospital Quality Improvement Contractor (HQIC) program connects over 190 small, rural and critical access hospitals from across the country to engage in activities that improve patient safety and quality of care. Although most hospitals enrolled in the program are working toward similar goals, such as reducing opioid prescribing, increasing access to behavioral health services, preventing sepsis and addressing readmissions, they each face challenges that are unique to their rural environments. Between 14-19% of the U.S. population resides in rural counties (source), leaving numerous rural hospitals feeling isolated, often with nearly 100 miles to the nearest facility.

To address the isolation prevalent in rural healthcare communities, Telligen established a virtual platform for peer-to-peer networking known as the Quality Collective: Sharing Stories from the Field. The Quality Collective was formed to support hospital participants in achieving the following objectives:

Quality Collective is a network of diverse hospital quality leaders enrolled in the HQIC program. Virtual meetings are held on a bi-monthly basis with discussion topics that are participant-driven and focused on innovative strategies for improving patient safety. Every session features peer speakers who share their challenges, successes, tools and resources for the benefit of all who join the call. The group is governed by a mutual respect and desire to develop skills as quality improvement leaders. Guidelines for participation were created based on input from group members and include:

    • Commit to learning
    • Come prepared to discuss the monthly topic
    • Listen respectfully and actively
    • Speak up when you have questions or comments

Quality Collective sessions are designed using continuous-quality improvement methodology. The Plan-Do-Study-Act (PDSA) framework serves as the foundation for discussion. Sessions begin with a discussion of challenges faced for a given patient safety topic followed by collective brainstorming and interactive discussion which often reveal innovative strategies for charting a path toward improvement. For example, one hospital expressed challenges with providing timely feedback to providers on sepsis bundle compliance. Another hospital responded by sharing their real-time communication approach as well as templates for communicating performance results to providers. In addition to discussing challenges and sharing ideas, tools were also developed. The group collaborated to develop a “Sepsis Data Sharing Checklist” to assist quality leaders in presenting crucial sepsis improvement metrics effectively to hospital executive leadership and board members.

What is the best part about participating in Quality Collective?

How has participating in Quality Collective supported your QI work?

The Quality Collective is an effective way to meaningfully engage quality leaders in the HQIC program, a national quality improvement project, that encompasses hundreds of rural communities. The Quality Collective is exceptionally engaging and motivational for both new and experienced quality leaders in the field.

Get a feel for the Quality Collective session on Rural Sepsis Identification & Management in this 5-minute recap.

Join the Quality Collective for its final sessions!

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Join Us: Telligen QI Connect™ is a network of partners working on healthcare quality improvement initiatives that are data-driven and locally-tailored to improve healthcare quality and outcomes by implementing and spreading evidence-based practices. Collaborate with over 6,000 partners, access on-demand trainings and resources and receive one-on-one techincal assistance all at no cost to you or your organization.