Our Team

Performance improvement specialist with over 30-year experience in long term care, with a passion for supporting and coaching nursing home staff on healthcare improvement opportunities to improve the lives of the beneficiaries they serve.

Leads healthcare quality improvement initiatives in nursing homes, focusing on infection prevention and control, patient safety and more. Has a black belt in Lean Six Sigma, is a TeamSTEPPS Master Trainer and is certified in Human Centered Design.

Leads the QIN-QIO contract. A nurse, quality improvement professional and healthcare transformational leader with over 20 years of experience in long-term care. Focused on assisting providers and communities with implementation of data-driven QI initiatives, human centered design, patient engagement and health equity.

Board-certified, fellowship-trained Geriatric Medicine Physician and Medical Director for Telligen with over 20 years of experience supporting Federal contracts directed at improving healthcare quality, access, value and equity for people with Medicare.

Senior Director - Quality Improvement, providing strategic support for QIN-QIO and HQIC. Passionate leader of state, regional and national teams focused on performance improvement, education and outreach. Masters in Gerontology, Lean Six Sigma Black Belt.

Knowledgeable healthcare executive with a demonstrated history of success working in the hospital and healthcare industry. Relevant healthcare experience includes critical care and cardiac nursing and spans to healthcare administration, performance improvement and federal contracting.

QI expertise to support healthcare improvement. Over 25 years of experience supporting nursing homes hands on and in quality improvement technical assistance, education and resources. Holding a strong compassion to improve the lives of residents living in healthcare facilities.

RN with over two decades of experience in various settings across the continuum of care including acute, post-acute, care coordination, utilization review, physician and staff education, clinical documentation, leadership and healthcare compliance.

Project director experienced in healthcare quality improvement, disseminating best practices and supporting collaboration across health and social services. Special focus on patient rights, health equity and emergency management for health system and community resilience.

Performance improvement specialist with experience working in hospitals, nursing homes, practices, membership organizations and a health policy think tank. Michael has a passion to improve access, quality, value, rural health and health equity through statewide improvement initiatives.

Consultative Data Analyst with over 20 years experience across a multitude of healthcare settings, working to provide actionable insights that improve access, quality and affordability by the strategic application of systems, data and analytics.

Nurse with 26 years of experience in LTC, hospital and community care with a strong background in motivational interviewing and coaching. Current focus on supporting LTC facilities in quality improvement.

Data analyst with 20+ years of experience in providing heathcare informatics and insight to facilitate decision making and quality improvement activities.

Data analysis of high-dimensional enrollment, provider and billing claims data for several years. Professional areas of experience include engineering and healthcare.

Statistician/SAS programmer with an MS in Applied Statistics and a Doctorate in Mathematics Education plus several years of experience analyzing health data. SAS certified Advanced and Clinical Programmer, Business Statistical Analyst, Machine Learning Specialist.

Education in mathematics, computer science, and biostatistics. Research experience and interest in network/spatial analysis, complex systems, operations, and policy.

Registered Nurse and Licensed Nursing Home Administrator with 30 years experience in the long term care industry. Experienced in healthcare management, IPC, MDS, quality assurance and improvement to provide technical assistance and support NH QII.

Analytic manager with more than 30 years of experience performing biostatistical analyses of healthcare data using multiple methodologies and developing analytic output aimed at improving healthcare quality and value for health plan beneficiaries.

Registered nurse and health care executive with over 25 years experience working in LTC/SNF. Proven experience in leading teams, utilizing problem solving and communication skills to enhance performance, outcomes and customer service.

Over 30 years of healthcare expertise in acute, long term, ambulatory care and health insurance as well as education with most recent years specializing in healthcare quality improvement.

Registered nurse with 17 years of experience as Director of Nursing in long-term care facilities. Passionately supports leadership teams to improve quality of life for residents in the long-term care setting.

Medical social worker with over 10 years of experience in the healthcare industry, both on the provider and regulatory side. Passionate about quality improvement and patient outcomes. Currently supporting hospitals by providing quality improvement technical assistance.

Risa has 30+ years experience in patient engagement and activation, change leadership and strategy coaching, QI/Lean, Appreciative Inquiry, Motivational Interviewing, community organizing, facilitation and training, project management and building effective teams.

6 years experience working in a clinic setting as a Medical Assistant. An additional 14 years experience working on CMS contracts directly with hospitals, physician offices and ACO's. Focused on customer service.

Telligen’s subject matter expert for long-term care reporting in the National Healthcare Safety Network (NHSN) database since 2016. Passionate about quality improvement, infection prevention and supporting long-term care facilities.

SAS programmer with experience in analyzing health data and creating reports with the intention of improving access to and quality of healthcare.

Seasoned administrative professional with 15+ years of expertise in executive support and office management with a knack for cultivating a vibrant company culture. Committed to efficiency, organization and facilitating seamless business operations.

Licensed Practical Nurse with over a decade of experience in long-term care. Specific experience in infection prevention, quality assurance and addiction recovery. Focused on supporting long-term care facilities in quality improvement.

Marketing and communications professional with a passion for healthcare. Experience in storytelling, social media, external promotion and creating communication materials for the hospital and clinical setting.

RN with dialysis, case management and managed care experience, including over 10 years as a Quality Improvement Director in a rural Critical Access Hospital. Currently focused on improving patient outcomes in the acute care setting by supporting partners and offering direct assistance to hospitals.

Manages contract reporting requirements and deliverables, point-of-contact for awareness training and incident reporting, security official for IT services programs, provides technical support for the Telligen QI Connect™ portal and supports nursing home quality improvement initiatives.

Experienced professional with more than 10 years of experience in passionate about improving the Healthcare Delivery System through Healthcare Quality Improvement, Innovation, Health Information Technology (HIT), Quality Measurement, and Value Based Care Initiatives.

Registered Nurse with clinical experience in Oncology and BMT. Passionate leader of several acute care quality improvement and evidence-based practice initiatives. Currently supports hospitals in improving patient safety by providing quality improvement technical assistance.

Registered nurse with experience in Med/Surg, oncology and case management in addition to being a certified health coach. Very knowledgeable in quality improvement processes.

Performance improvement professional with a MA in Counseling Psychology and MS in Industrial Organizational Psychology. Brings over 12 years experience in LTC as well as mental and behavioral health. Passionate about healthcare quality improvement and leadership initiatives.

Over 30 years of healthcare administration experience in executive administration, quality improvement/risk management and public health. Positioned to serve as the Senior Quality Improvement Facilitator in Illinois.

Over 15 years of clinical pharmacy experience with a demonstrated history of innovative initiatives designed to improve medication safety and outcomes. Relevant healthcare experience includes immunizations, chronic disease management, patient safety, medication therapy management, and administrative pharmacy research.

Statistician and SAS programmer with over 20 years of experience analyzing claims and provider-collected data, calculating quality measures, identifying trends and monitoring progress towards healthcare quality improvement project goals.

Highly experienced quality improvement professional with 8 years in focused quality improvement strategies. Has over 13 years of experience in healthcare specific to long-term care, infection prevention, physician quality payment programs and workflow redesign.

Data reporting analyst skilled at gathering and transforming data into information that can be utilized to make business decisions and take action. Over 25 years experience creating, maintaining and improving systems and processes.

Nurse with 14 years of experience as a Director of Nursing in LTC. Passionate about team building, resident satisfaction, staff education and coaching managers. Expertise in Infection Control and specialize in assisting with QI process/improvement.

Accomplished visionary leader with 20+ years public health experience with a proven track record of success in strategic planning, community development and multisector collaboration, legislative and policy strategy and driving quality improvement and systemic change.

Quality improvement coach with a black belt in Lean Six Sigma. Has over 18 years of experience working in long-term care facilities, large hospital systems, rural health clinics and critical access hospitals.

Licensed practical nurse with 8+ years clinical experience working in LTC/SNF. Background in community health with a focus in social determinants. Passionate about quality improvement in healthcare, and an advocate for vulnerable populations.

Lara has expertise in community engagement, rural health, telehealth, Community Health Worker (CHW) programming and population health. Lara has multiple successes in building community coalitions and collective healthcare transformations. She has an MBA in marketing and 20 years of health care experience.

Communications specialist experienced in using a variety of channels to disseminate resources and information aimed at improving healthcare quality, access, value and equity for people with Medicare.

Dedicated and results-driven professional skilled in project management, customer experience and cross-functional collaboration. Proven track record of successfully leading complex projects and achieving exceptional customer satisfaction through effective implementation strategies.

Several years’ experience in health quality data analysis and calculation of quality measures using SAS and R. R visulization; academic expericence with Python and machine learning. MS in Data Science. Graduate certificate in biostatistics.

Whitney is a family nurse practitioner and RN and the clinical subject matter expert for chronic disease for Telligen. She provides clinical expertise to the QIN-QIO contract.

IT specialist with over 20 years of expeirence with Federal contracts. Security and SA roles and making sure the contract has the equipment and software to be the best they can be.

Data analyst with 20+ years of experience analyzing a variety of healthcare data sources and providing valuable, actionable analytic results to help drive decision making that improves the quality of healthcare for Medicare beneficiaries.

Certified Infection Preventionist with over 10 years of experience leading risk assessments, exposure and outbreak investigations, data analysis, HAI reduction initiatives and quality improvement. Lean Six Sigma Green Belt certified.