Our Team

The Telligen QI Connect™ team consists of individuals from across the country committed to improving the effectiveness, efficiency and value of services delivered to people with Medicare through large-scale healthcare quality improvement initiatives. Our team advocates for the patient perspective while supporting and partnering with clinicians, provider settings and other stakeholder organizations. Our expertise in quality improvement covers several areas, including clinical, operational and analytical.

Learn more about our team members below. We look forward to working with you!

Lisa Bridwell, BA

Quality Improvement Manager

Performance improvement specialist with over 30-year experience in long term care, with a passion for supporting and coaching nursing home staff on healthcare improvement opportunities to improve the lives of the beneficiaries they serve.

Kaylie Doyle, MBA

Quality Improvement Manager

Leads healthcare quality improvement initiatives in nursing homes, focusing on infection prevention and control, patient safety and more. Has a black belt in Lean Six Sigma, is a TeamSTEPPS Master Trainer and is certified in Human Centered Design.

Tracey Durns, MBA

Senior Director Quality Improvement

Leads the QIN-QIO contract. A nurse, quality improvement professional and healthcare transformational leader with over 20 years of experience in long-term care. Focused on assisting providers and communities with implementation of data-driven QI initiatives, human centered design, patient engagement and health equity.

Joanna Haize-Clawson, MSQSM, CLSSBB

Quality Improvement Manager

Performance Improvement professional with a Masters in Quality Systems Management and trained as a Lean Six Sigma Black Belt. Over 15 years of experience in providing quality and process improvement support to healthcare organizations across the care continuum.

Christine LaRocca, MD

Medical Director

Board-certified, fellowship-trained Geriatric Medicine Physician and Medical Director for Telligen with over 20 years of experience supporting Federal contracts directed at improving healthcare quality, access, value and equity for people with Medicare.

Laura Mankin, MA

Senior Director, Federal Health Solutions

Senior Director - Quality Improvement, providing strategic support for QIN-QIO and HQIC. Passionate leader of state, regional and national teams focused on performance improvement, education and outreach. Masters in Gerontology, Lean Six Sigma Black Belt.

Meg Nugent, MHA, RN

Director, Federal Health Solutions and HQIC Program Manager

Knowledgeable healthcare executive with a demonstrated history of success working in the hospital and healthcare industry. Relevant healthcare experience includes critical care and cardiac nursing and spans to healthcare administration, performance improvement and federal contracting.

Brittany Rodriguez, BSN, RN, RHC-II, CCP

Quality Improvement Manager

Multi-state registered nurse experienced in leading quality improvement and patient safety initiatives across the care continuum with clinical expertise in critical care. Focused on data-driven, evidence-based interventions that impact the health of populations she serves.

Gina Anderson, BSN, RN

Program Specialist

QI expertise to support healthcare improvement. Over 25 years of experience supporting nursing homes hands on and in quality improvement technical assistance, education and resources. Holding a strong compassion to improve the lives of residents living in healthcare facilities.

Rachel Anderson, MSN, RN, CHC

Program Specialist

RN with over two decades of experience in various settings across the continuum of care including acute, post-acute, care coordination, utilization review, physician and staff education, clinical documentation, leadership and healthcare compliance.

Andrea Anthony

Program Support III

Lisa Barnhill, PMP

Healthcare Project Manager

Certified project manager with over 18 years experience in a healthcare environment. Provides full project management support for the QIN-QIO program with a focus on risk mitigation, process improvement, and effective team coordination.

Lynne Bergero-McKinnon, MHSA, CPHQ

Senior Quality Improvement Facilitator

Project director experienced in healthcare quality improvement, disseminating best practices and supporting collaboration across health and social services. Special focus on patient rights, health equity and emergency management for health system and community resilience.

Michael Boyson, MHA

Program Specialist

Performance improvement specialist with experience working in hospitals, nursing homes, practices, membership organizations and a health policy think tank. Michael has a passion to improve access, quality, value, rural health and health equity through statewide improvement initiatives.

Elizabeth Brooks, MS, RHIT, CHDA, CPHQ, PMP

Senior Health Data Analyst

Consultative Data Analyst with over 20 years experience across a multitude of healthcare settings, working to provide actionable insights that improve access, quality and affordability by the strategic application of systems, data and analytics.

Eric Carlson

Senior Marketing and Communications Consultant

Design-oriented communications specialist experienced with illustrating, infographics, video and podcast production and creating materials for print and web distribution.

Tamara Carter, RN

Quality Improvement Facilitator

Nurse with 26 years of experience in LTC, hospital and community care with a strong background in motivational interviewing and coaching. Current focus on supporting LTC facilities in quality improvement.

Joshua Chang, MSIE, CQE, CHDA

Lead Healthcare Data Analyst

Data analyst with 20+ years of experience in providing heathcare informatics and insight to facilitate decision making and quality improvement activities.

John Clausen, BS, MS


Data analysis of high-dimensional enrollment, provider and billing claims data for several years. Professional areas of experience include engineering and healthcare.

Tina Conyers, MA CCC-SLP

Senior Quality Improvement Facilitator

Certified speech-language pathologist. Tina has a decade of experience in both acute and long-term care settings. Passionate about improving quality of life and creating positive changes in healthcare.

Letoynia Coombs, MS, EdD

Senior Biostatistician

Statistician/SAS programmer with an MS in Applied Statistics and a Doctorate in Mathematics Education plus several years of experience analyzing health data. SAS certified Advanced and Clinical Programmer, Business Statistical Analyst, Machine Learning Specialist.

Mac DeLay

Data Scientist

Education in mathematics, computer science, and biostatistics. Research experience and interest in network/spatial analysis, complex systems, operations, and policy.

Carolyn Dutton, RN, LNHA

Senior Quality Improvement Facilitator

Registered Nurse and Licensed Nursing Home Administrator with 30 years experience in the long term care industry. Experienced in healthcare management, IPC, MDS, quality assurance and improvement to provide technical assistance and support NH QII.

Brian Feist, BSN, RN

Emergency Preparedness Clinical Subject Matter Expert & Lead

Brian is one of Iowa’s community points of contact with over 10 years of healthcare experience as an EMT and ER nurse. Brian’s our SME for emergency planning and can help your organization stay prepared.

Carl Elliott, MS

Analytic Manager

Analytic manager with more than 30 years of experience performing biostatistical analyses of healthcare data using multiple methodologies and developing analytic output aimed at improving healthcare quality and value for health plan beneficiaries.

Sara Friel, MSN, RN

Senior Quality Improvement Facilitator

Registered nurse and health care executive with over 25 years experience working in LTC/SNF. Proven experience in leading teams, utilizing problem solving and communication skills to enhance performance, outcomes and customer service.

Nell Griffin, EdM, CHC, CPHQ

Senior Quality Improvement Facilitator

Over 30 years of healthcare expertise in acute, long term, ambulatory care and health insurance as well as education with most recent years specializing in healthcare quality improvement.

Cezary Gwarnicki, BS, MA


Data analyst and researcher with expertiese in reporting, cleaning and data manipupulation for objectives such as statistical modeling, program ROI evaluation, causal inference and general healthcare data insights.

Nikki Hale, RN

Quality Improvement Facilitator

Registered nurse with 17 years of experience as Director of Nursing in long-term care facilities. Passionately supports leadership teams to improve quality of life for residents in the long-term care setting.

Kayla Harwell, MSW

Senior Quality Improvement Facilitator

Medical social worker with over 10 years of experience in the healthcare industry, both on the provider and regulatory side. Passionate about quality improvement and patient outcomes. Currently supporting hospitals by providing quality improvement technical assistance.

Risa Hayes, CPC

Program Specialist

Risa has 30+ years experience in patient engagement and activation, change leadership and strategy coaching, QI/Lean, Appreciative Inquiry, Motivational Interviewing, community organizing, facilitation and training, project management and building effective teams.

Chloe Hird, MS

Program Specialist

Master’s in gerontology and a passion for research and quality improvement. Experienced in teaching, presenting, root cause analysis, human centered design and LOA. Current focus is on providing technical assistance to long-term care facilities.

Shannon Hornby

Program Support III

6 years experience working in a clinic setting as a Medical Assistant. An additional 14 years experience working on CMS contracts directly with hospitals, physician offices and ACO's. Focused on customer service.

Kristen Ives

Quality Improvement Facilitator

Telligen’s subject matter expert for long-term care reporting in the National Healthcare Safety Network (NHSN) database since 2016. Passionate about quality improvement, infection prevention and supporting long-term care facilities.

Ty Kimble

Senior Health Data Analyst

SAS programmer with experience in analyzing health data and creating reports with the intention of improving access to and quality of healthcare.

Meredith Koob

Senior Quality Improvement Facilitator

Prior medical home health Certified Nursing Assistant, Physical Therapist Assistant and Administrator who has an empathetic passion for interdependently leading "community" change using Leadership, Organizing and Action; Human-Centered Design; and Continuous Quality Improvement fundamentals.

Vershorn Lacy, BSM, MBA

Project Assistant II

Seasoned administrative professional with 15+ years of expertise in executive support and office management with a knack for cultivating a vibrant company culture. Committed to efficiency, organization and facilitating seamless business operations.

Kim Law, LPN

Quality Improvement Facilitator

Licensed Practical Nurse with over a decade of experience in long-term care. Specific experience in infection prevention, quality assurance and addiction recovery. Focused on supporting long-term care facilities in quality improvement.

Beth Lester

Marketing and Communications Consultant

Marketing and communications professional with a passion for healthcare. Experience in storytelling, social media, external promotion and creating communication materials for the hospital and clinical setting.

Michael Lin, MSPH, PhD

Senior Scientist

Experienced health services researcher and quality improvement specialist with 25+ years in long-term care. With an emphasis on system dynamics, works at the intersection of public policy, organizational policy and individual behavior.

Ann Loges, BSN, RN

Senior Quality Improvement Facilitator

RN with dialysis, case management and managed care experience, including over 10 years as a Quality Improvement Director in a rural Critical Access Hospital. Currently focused on improving patient outcomes in the acute care setting by supporting partners and offering direct assistance to hospitals.

Heidi Lourens

Senior Health Informatics Solution Coordinator

Manages contract reporting requirements and deliverables, point-of-contact for awareness training and incident reporting, security official for IT services programs, provides technical support for the Telligen QI Connect™ portal and supports nursing home quality improvement initiatives.

Tanya McAninch

Program Specialist

Experienced professional with more than 10 years of experience in passionate about improving the Healthcare Delivery System through Healthcare Quality Improvement, Innovation, Health Information Technology (HIT), Quality Measurement, and Value Based Care Initiatives.

Heather McDowell, BA

Program Assistant II

Program assistant with 10 years of experience with a progressive background in office operations, program coordination and project support for fast paced and highly detailed teams.

Rachel Megquier, BSN, RN

Senior Quality Improvement Facilitator

Registered Nurse with clinical experience in Oncology and BMT. Passionate leader of several acute care quality improvement and evidence-based practice initiatives. Currently supports hospitals in improving patient safety by providing quality improvement technical assistance.

Kathy Middleswart, MSN, RN

Senior Quality Improvement Facilitator

Registered nurse with experience in Med/Surg, oncology and case management in addition to being a certified health coach. Very knowledgeable in quality improvement processes.

RoseAnna Milanovic, MA, MS

Senior Quality Improvement Facilitator

Performance improvement professional with a MA in Counseling Psychology and MS in Industrial Organizational Psychology. Brings over 12 years experience in LTC as well as mental and behavioral health. Passionate about healthcare quality improvement and leadership initiatives.

Jamie Miller

Program Support III

Accomplished analytical and service-oriented professional with expertise in healthcare and project coordinating. Current focus in providing technical support and quality improvement within nursing homes.

Mary Anne Miller

Senior Quality Improvement Facilitator

Over 30 years of healthcare administration experience in executive administration, quality improvement/risk management and public health. Positioned to serve as the Senior Quality Improvement Facilitator in Illinois.

Megan Myers, PharmD

Clinical Pharmacy Specialist

Over 15 years of clinical pharmacy experience with a demonstrated history of innovative initiatives designed to improve medication safety and outcomes. Relevant healthcare experience includes immunizations, chronic disease management, patient safety, medication therapy management, and administrative pharmacy research.

Lisa Naert, BS

Lead Biostatistician

Statistician and SAS programmer with over 20 years of experience analyzing claims and provider-collected data, calculating quality measures, identifying trends and monitoring progress towards healthcare quality improvement project goals.

Mariah Payne, MSN, RN

Senior Quality Improvement Facilitator

Registered nurse with experience in both LTC and hospital setting with a passion for quality improvement. Current focus on nursing home quality and providing technical support.

Jennifer Peerbolte, MPA

Senior Quality Improvement Facilitator

Highly experienced quality improvement professional with 8 years in focused quality improvement strategies. Has over 13 years of experience in healthcare specific to long-term care, infection prevention, physician quality payment programs and workflow redesign.

Dianna Ranger

Lead Health Informatics (HI) Solution Coordinator

Data reporting analyst skilled at gathering and transforming data into information that can be utilized to make business decisions and take action. Over 25 years experience creating, maintaining and improving systems and processes.

Kara Rapien, RN

Quality Improvement Facilitator

Nurse with 14 years of experience as a Director of Nursing in LTC. Passionate about team building, resident satisfaction, staff education and coaching managers. Expertise in Infection Control and specialize in assisting with QI process/improvement.

Micki Reyman, MS, RN

Senior Quality Improvement Facilitator

Professional nurse of over 40 years, with experience that includes working with LTC/SNF teams using QI strategies to reduce unnecessary medications. Currently supports leadership teams using QAPI methods to improve clinical quality and process measures.

Belinda Rogers, CRPF, CTCF, CD

Senior Quality Improvement Facilitator

Accomplished visionary leader with 20+ years public health experience with a proven track record of success in strategic planning, community development and multisector collaboration, legislative and policy strategy and driving quality improvement and systemic change.

Courtnay Ryan

Program Specialist

Quality improvement coach with a black belt in Lean Six Sigma. Has over 18 years of experience working in long-term care facilities, large hospital systems, rural health clinics and critical access hospitals.

Morgan Satterlee

Quality Improvement Facilitator

Licensed practical nurse with 8+ years clinical experience working in LTC/SNF. Background in community health with a focus in social determinants. Passionate about quality improvement in healthcare, and an advocate for vulnerable populations.

Ellis Savage

Program Support III

Passionate professional with experience in both the healthcare field and the education system. From doing hospice care to teaching all ages, his life has always been dedicated to the betterment of others.

Lara Shadwick, MBA

Senior Quality Improvement Facilitator

Lara has expertise in community engagement, rural health, telehealth, Community Health Worker (CHW) programming and population health. Lara has multiple successes in building community coalitions and collective healthcare transformations. She has an MBA in marketing and 20 years of health care experience.

Haley Shipman, MSPH

Marketing and Communications Lead

Communications specialist experienced in using a variety of channels to disseminate resources and information aimed at improving healthcare quality, access, value and equity for people with Medicare.

Jason Tennant, MPH

Project Manager

Dedicated and results-driven professional skilled in project management, customer experience and cross-functional collaboration. Proven track record of successfully leading complex projects and achieving exceptional customer satisfaction through effective implementation strategies.

Mary Tisl-Endres

Health Informatics Solutions Coordinator

Provide technical and logistical support to the Quality Improvement facilitators, subject matter expert for the Zoom platform within our team, process recruitment registrations in the Telligen QI Connect™ portal.

Jun Wang, MS

Senior Health Data Analyst

Several years’ experience in health quality data analysis and calculation of quality measures using SAS and R. R visulization; academic expericence with Python and machine learning. MS in Data Science. Graduate certificate in biostatistics.

Whitney Watts, APRN-CNP, RN

Senior Quality Improvement Facilitator

Whitney is a family nurse practitioner and RN and the clinical subject matter expert for chronic disease for Telligen. She provides clinical expertise to the QIN-QIO contract.

Rod Wilkening, MCP, MCSE

Enterprise Ntwk Engineer Lead

IT specialist with over 20 years of expeirence with Federal contracts. Security and SA roles and making sure the contract has the equipment and software to be the best they can be.

Temaka Williams, MPH, MBA

Senior Health Information Technology Advisor

Public Health professional with 17+ years of experience providing technical intelligence to projects that center healthcare quality, EHR implementation, health equity, and patient experiences.

Claudia Wright, MS

Lead Healthcare Data Analyst

Data analyst with 20+ years of experience analyzing a variety of healthcare data sources and providing valuable, actionable analytic results to help drive decision making that improves the quality of healthcare for Medicare beneficiaries.

Jaime Zapata, CIC, LSSGB

Senior Quality Improvement Facilitator | Infection Prevention Specialist

Certified Infection Preventionist with over 10 years of experience leading risk assessments, exposure and outbreak investigations, data analysis, HAI reduction initiatives and quality improvement. Lean Six Sigma Green Belt certified.