B.E.S.T. in Class
History & Overview
In 2023, Telligen introduced the B.E.S.T. in Class recognition program. Awarded annually, the B.E.S.T. in Class is built off the success of Telligen’s Blue Ribbon in COVID-19 Vigilance award, raising the bar and recognizing nursing homes who are providing safe and quality care to their residents.
As of 2024, Telligen has recognized 76 nursing homes across Colorado, Illinois, Iowa and Oklahoma as B.E.S.T in Class.
In order to qualify, each nursing home must receive Telligen’s Blue Ribbon in COVID-19 Vigilance award for multiple quarters per year, complete Telligen’s Emergency Preparedness Assessment, have at least 75% of staff complete infection prevention and control training, and reduce the number of preventable emergency department visits by 5% (or be within the top 25% of Telligen’s enrolled nursing homes).
SEVENTY SIX
nursing homes have received Telligen’s B.E.S.T. in Class
In addition to the standard Blue Ribbon marketing toolkit, B.E.S.T. recipients will receive an exclusive award package containing:
Framed certificate and marketing materials that will be personally delivered by Telligen team members
Ready-to-use templates for press releases, social media and website content that demonstrate your nursing home’s dedication to quality care
Support from Telligen to create a feature story about your nursing home which will be shared nationally with other quality improvement organizations, as well as the Centers for Medicare & Medicaid Services (CMS)
Qualifying for the B.E.S.T. in Class
Recognizing that nursing home priorities and focuses can shift rapidly in order to accommodate the fast-paced healthcare environment, the criteria for the B.E.S.T. in Class is subject to change. The current criteria for each component of the B.E.S.T. in Class is listed below:
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In 2023, nursing homes must be Blue Ribbon recipients for at least three quarters. The Blue Ribbon is awarded at the following times:
Quarter 1: January 1 – March 31 (awarded April 2023)
Quarter 2: April 1 – June 30 (awarded July 2023)
Quarter 3: July 1 – Sept 30 (awarded October 2023)
Quarter 4: October 1 – December 31 (awarded January 2024)
Take the first step toward receiving the Blue Ribbon and complete Telligen’s COVID-19 Preparedness Assessment. It takes less than 5 minutes!
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Complete Telligen’s 15-minute Emergency Preparedness Assessment to ensure readiness and identify possible gaps in the current plan. If gaps are identified, Telligen will provide resources and technical assistance. The criterion is met with a completed assessment and if needed, approved supplemental documentation addressing any identified gaps.
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75% of front line clinical and management staff have completed CMS-approved Infection Control and Prevention training (CMS Targeted COVID-19 Training for Frontline Nursing Home Staff and Management, Project Firstline – CDC’s or state specific training, Relias, Healthcare Academy, HealthStream). Attest to a 75% staff completion rate completing Telligen’s Infection Prevention and Control Training Attestation form. In September of 2023, Telligen grants secured access to current completion rates. If it is less than 75% at that time, a mutual date to reach the goal will be established.
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Improve transitions and reduce Emergency Department (ED) visits for either long stay or short stay residents by 5% from baseline (10/1/21-9/30/22) or be within the top 25% of Telligen’s enrolled nursing homes at time of award (January 2024). Click here for a list of conditions considered preventable along with the ICD-10 codes.
B.E.S.T. in Class Marketing toolkit
Use this marketing toolkit to let your healthcare partners, community members, hospitals, employees, residents and their families know of your nursing home’s unyielding efforts to provide safe and quality care. Please note, in order to access these materials, you will need to enter the password that was provided in your B.E.S.T. in Class Recipient email. If you have not received this email, please contact us at nursinghome@telligen.com to check your eligibility.
