B.E.S.T. in Class
History & Overview
In 2023, Telligen introduced the B.E.S.T. in Class recognition program. Awarded annually, the B.E.S.T. in Class is built off the success of Telligen’s Blue Ribbon in COVID-19 Vigilance award, raising the bar and recognizing nursing homes who are providing safe and quality care to their residents.
Telligen recognizes 94 nursing homes across Colorado, Illinois, Iowa and Oklahoma as B.E.S.T. in Class.
In order to qualify, each nursing home must receive Telligen’s Blue Ribbon in COVID-19 Vigilance award for multiple quarters per year, complete Telligen’s Emergency Preparedness Assessment, have at least 75% of staff complete infection prevention and control training, and reduce the number of preventable emergency department visits by 5% (or be within the top 25% of Telligen’s enrolled nursing homes) or, effective April 2024, improve the number of 30-day all-cause rehospitalizations by 5% (or be within the top 25% of Telligen’s enrolled nursing homes).
NINETY-FOUR
nursing homes have received B.E.S.T. in Class Recognition
In addition to the standard Blue Ribbon marketing toolkit, B.E.S.T. recipients will receive an exclusive award package containing:
Framed certificate and marketing materials that will be personally delivered by Telligen team members
Ready-to-use templates for press releases, social media and website content that demonstrate your nursing home’s dedication to quality care
Support from Telligen to create a feature story about your nursing home which will be shared nationally with other quality improvement organizations, as well as the Centers for Medicare & Medicaid Services (CMS)
Qualifying for the B.E.S.T. in Class
Recognizing that nursing home priorities and focuses can shift rapidly in order to accommodate the fast-paced healthcare environment, the criteria for the B.E.S.T. in Class is subject to change. The current criteria for each component of the B.E.S.T. in Class is listed below:
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In 2024, nursing homes must be Blue Ribbon recipients for Quarter 1 and Quarter 2:
Quarter 1: January 1 – March 31 (awarded April 2024)
Quarter 2: April 1 – June 30 (awarded July 2024)
Take the first step toward receiving the Blue Ribbon and complete Telligen’s COVID-19 Preparedness Assessment. It takes less than 5 minutes!
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Complete Telligen’s 15-minute Emergency Preparedness Assessment to ensure readiness and identify possible gaps in the current plan. If gaps are identified, Telligen will provide resources and technical assistance. The criterion is met with a completed assessment and if needed, approved supplemental documentation addressing any identified gaps.
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75% of frontline clinical and management staff have completed CMS-approved infection prevention and control training (CMS Targeted COVID-19 Training for Frontline Nursing Home Staff and Management, Project Firstline – CDC’s or state specific training, Relias, Healthcare Academy, HealthStream). Attest to a 75% staff completion rate completing Telligen’s Infection Prevention and Control Training Attestation form.
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Improve nursing home 30-day all-cause rehospitalization rates by achieving either a 5% relative improvement rate from baseline (October 2023-December 2023) by April 2024, or be in the top 25% of Telligen’s enrolled nursing homes for any of the four periods listed below:
- November 2023–January 2024
- December 2023–February 2024
- January 2024–March 2024
- February 2024–April 2024
Data source: MDS. Learn more.
B.E.S.T. in Class Marketing toolkit
Use this marketing toolkit to let your healthcare partners, community members, hospitals, employees, residents and their families know of your nursing home’s unyielding efforts to provide safe and quality care. Please note, in order to access these materials, you will need to enter the password that was provided in your B.E.S.T. in Class Recipient email. If you have not received this email, please contact us at nursinghome@telligen.com to check your eligibility.
