Root Cause Analysis Training

Root Cause Analysis Training

NEW! Certificate of Completion For Individual Participants of Live Events

Event Description: Root Cause Analysis (RCA) is an integral part of the quality improvement process that enables healthcare workers to define, understand and solve problems. Quality improvement involves systematic analysis and systematic action to analyze underlying causes of care deficiencies. RCA includes identifying the contributing factors and studying the issue to understand how and why it occurred. RCA is the first step in understanding the reasons behind a problem, near miss or repeating incident before you build a plan to fix the problem. Telligen can help healthcare partners by offering this skill to their staff through our monthly 45-minute RCA Training. Attendees will gain knowledge and resources that will help mobilize a team into action and start mitigating challenges with lasting success using RCA.

Audience: RCA Training is for nursing homes that have been directed by the state survey agency and providers from any care setting whose staff need to learn or enhance their RCA skills.

Registration Required: Register here.

RCA On Demand: On-demand learnings are now available through the learning management system (LMS) section of the Telligen QI Connect™ Portal. To access the on-demand Root Cause Analysis learning, current Telligen QI Connect™ Portal users can log in to their existing Portal account and click on the blue hamburger menu in the top left corner to find the ‘My Learning’ button. Non-Portal users can register for LMS access here. You will be emailed a username and password after you register. Learn in your free time and gain the knowledge and skills to meet your quality improvement goals!

*After the event, you can request presentation slides and other resources by emailing

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