Quality Improvement On Demand

Check out the on-demand trainings below. After you have completed a training, click the “Claim Your Certificate” button to attest to your completion and receive a certificate of participation.

Root Cause Analysis Training

Root Cause Analysis (RCA) is an integral part of the quality improvement process that enables healthcare workers to define, understand and solve problems. Quality improvement involves systematic analysis and systematic action to analyze underlying causes of care deficiencies. RCA includes identifying the contributing factors and studying the issue to understand how and why it occurred. RCA is the first step in understanding the reasons behind a problem, near miss or repeating incident before you build a plan to fix the problem. 

RCA training is for nursing homes that have been directed by the state survey agency and providers from any care setting whose staff need to learn or enhance their RCA skills. In addition to the on-demand offerings below, RCA training is also offered as a live event each month. View our calendar to find the next live event

Part 1: Preparing for RCA

21 minutes

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Part 2: Facilitation of the Five Whys

29 minutes

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Part 3: Facilitation of the Fishbone Diagram

20 minutes

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Plan-Do-Study-Act Training

Are you tired of making changes that don’t improve outcomes? If you’re seeking a different result or want to increase satisfaction – improve your process! This training will enhance this skill and orient those new to the PDSA four-step process (planning, doing, studying and acting). PDSA has a proven track record for improving organizational processes and is a useful skill for creating an effective team. The PDSA cycle is structured to help you make informed decisions and implement sustainable changes.

PDSA training is for all persons working in nursing homes and any other healthcare organizations. In addition to the on-demand offering below, PDSA training is also offered as a live event each month, visit our calendar.

Quality Improvement for Erroneous Schizophrenia Coding

A review of the Centers for Medicare & Medicaid Services’ (CMS) Memorandum Summary for Erroneous Schizophrenia Coding that includes connecting Pre-Admission Screening and Resident Review (PASRR) practices with schizophrenia coding. Additional objectives include applying best PASRR practices, implementing practices to reduce inappropriate antipsychotic medication use, and utilizing Trauma Informed Care (TIC) and non-pharmacological interventions. The module incorporates Quality Assurance and Performance Improvement (QAPI) to improve care and help avoid deficiencies.

Quality Improvement for Erroneous Schizophrenia Coding

16 minutes

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Who We Help

nursing homes



community partners

patients & families