Root Cause Analysis Training

Root Cause Analysis (RCA) is an integral part of the quality improvement process that enables healthcare workers to define, understand and solve problems. Quality improvement involves systematic analysis and systematic action to analyze underlying causes of care deficiencies. RCA includes identifying the contributing factors and studying the issue to understand how and why it occurred. RCA is the first step in understanding the reasons behind a problem, near miss or repeating incident before you build a plan to fix the problem. 

RCA training is for nursing homes that have been directed by the state survey agency and providers from any care setting whose staff need to learn or enhance their RCA skills. In addition to the on-demand offerings below, RCA training is also offered as a live event each month. View our calendar to find the next live event. 

Plan-Do-Study-Act Training

The Plan-Do-Study-Act Training (PDSA) cycle is an action-oriented learning process. It is designed to be a quick test of a new or different practice in the real work environment and is structured to help you make an informed decision. This training will orient you on the PDSA four-step process (Planning, Doing, Studying and Acting) and identify methods for implementing PDSA cycles into your organizational practices.

PDSA training is for nursing homes and any other healthcare organizations. In addition to the on-demand offering below, PDSA training is also offered as a live event each month. View our calendar to find the next live event. 

Quality Improvement for Erroneous Schizophrenia Coding

A review of the Centers for Medicare & Medicaid Services’ (CMS) Memorandum Summary for Erroneous Schizophrenia Coding that includes connecting Pre-Admission Screening and Resident Review (PASRR) practices with schizophrenia coding. Additional objectives include applying best PASRR practices, implementing practices to reduce inappropriate antipsychotic medication use, and utilizing Trauma Informed Care (TIC) and non-pharmacological interventions. The module incorporates Quality Assurance and Performance Improvement (QAPI) to improve care and help avoid deficiencies.